RETURNS & REFUNDS
WHAT IS YOUR RETURNS POLICY?
- Items must be returned within 14 days of receipt.
- We offer FREE RETURNS for UK customers however you must obtain proof of postage just in case your order is lost on its way back to 10STORE.COM
- Items must be returned in unused condition with ALL original packing. We do not accept returned items that have been worn, damaged, washed or altered in any way.
- Items must have all tags attached to process a full refund return. In the event that we are unable to process a return a store credit will be issued.
- For damaged or faulty goods you have a maximum of 7 days from when your item was received to identify and tell us about them. For incorrectly despatched, damaged or faulty items please let us know in advance of return.
- Beauty lines and pierced jewellery cannot be returned for health and hygiene reasons.
- Underwear and swimwear can only be returns if the hygiene seal has not been removed.
- Shoes must be tried on indoors with no signs of wear.
HOW LONG DOES IT TAKE TO GET A REFUND?
We aim to process all returns within 28 calendar days, once your return has been processed we’ll keep you updated every step of the way.
An automated confirmation email will be sent from 10STORE.COM and a refund will be issued back to your original method of payment.
If any item isn’t returned in the condition outlined in our refund policy a 10STORE.COM store credit will be issued.
CAN I EXCHANGE AN ITEM?
At present we’re unable to offer exchanges upon receiving your return, we’re sorry to disappoint! We’ll make every effort to quickly process your return and refund you back to your original method of payment. In the meantime, you’re more than welcome to place another order with us to receive your desired item.
CAN I CANCEL MY ORDER?
We like to get your order out to you quickly so unfortunately we can’t make changes or cancel an order once it has been placed. This includes changes to items or address information. If you wish to return an item, you have 14 days from the date of receipt to send it back to our Returns Team located in the United Kingdom.
HOW MUCH DOES IT COST TO RETURN AN ITEM?
- If you wish to return your items to 10STORE.COM, we offer FREE returns for UK Customers. Your returns label will be included in your parcel.
- We're sorry, but we are unable to offer free returns for international customers, returns must be made at your own cost using the information below. All other terms outlined in our returns policy will remain the same.
Torque Logistics Ltd